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Rob McIntosh China has the answers to your most Frequently Asked Questions. If you cannot find the answer to your question here, please contact us and we will get back to you as quickly as possible.
1 - Is there really a Rob McIntosh?
2 - Explain Rob McIntosh China's low price guarantee?
3 - How do I find what I am looking for in the Rob McIntosh web site (search tips)?
4 - How can we register with the Rob McIntosh China Bridal and Gift Registry?
5 - What information should I send in order to have my gift registry set up with Rob McIntosh China?
6 - Can we register with Rob McIntosh China Bridal Registry for an occasion other than a wedding?
7 - Are all brides registered with Rob McIntosh China included in your on-line bridal and gift registry?
8 - What will my personal information be used for?
9 - Can I order an item that is not featured on the Rob McIntosh web site?
10 - What do I do if I have a problem with my order?
11 - Will I get confirmation of my order?
12 - How can I get on Rob McIntosh China's electronic mailing list?
1 - Is there really a Rob McIntosh?
Yes, Rob and Barbara McIntosh founded Rob McIntosh China in 1979 and still manage the company today. If you visit the Lancaster warehouse outlet in Lancaster, Ontario, you will find Rob and Barb out in the store with customers talking and listening and merchandising and having fun as they have since the beginning. ...top
2 - Explain Rob McIntosh China's low price guarantee?
Rob McIntosh china will not be undersold by any authorized dealer. Rob McIntosh China's large buying power and policy of having lower prices than competitors enables you to receive the best price possible. Because Rob McIntosh China is a Canadian company, this guarantee is valid against advertised or confirmable prices of Canadian competitors only. However, because of the strength of the American dollar, Rob McIntosh China's prices are consistently better than American competitors once the exchange rate is factored. To acquire more information on our price guarantee, Contact us. ...top3 - How do I find what I am looking for in the Rob McIntosh website (search tips)?
Our Home Page provides you with a Search function. To perform a search, simply enter the name of the manufacturer, pattern, or item you are searching for and click on the "Search" button. For example, a search on "Denby" will take you to the area of Our Store that features Denby patterns, where you can further search for the specific items you are seeking.
If you cannot find an item you are looking for, please Contact us. ...top
4 - How can we register with the Rob McIntosh China Bridal and Gift Registry?
You can register with Rob McIntosh China's Bridal Registry by:
1) Calling toll-free, in Canada, 1(800) 665-3373 and asking to register (Make sure you have already made your selections)
2) Faxing your registry information to (613) 523-3332
3) E-mailing your registry information to us
4) Registering on-line by clicking here
5) Visiting any one of our stores and meeting one of our over 200 bridal consultants who will guide you through the registry process ...top
5 - What information should I send in order to have my gift registry set up with Rob McIntosh China?
We need the following information to set up your registry:
The bride and groom's full names.
Wedding Date
Shipping and mailing address of registrant
Daytime and evening phone numbers
Next, we need a list of the gifts you would like to receive. You can make your selections from all the articles in OUR STORE. Feel free to browse, note your selections, including manufacturer, pattern, and style no. Send us your selections by e-mail or fax and we will have you registered within 3 business days of receiving your information. ...top
6 - Can we register with Rob McIntosh China for an occasion other than a wedding?
Yes - You are welcome to register for any occasion (anniversary, baby shower, and the very popular wish registry) ...top
7 - Are all brides registered with Rob McIntosh China included in your on-line bridal and gift registry?
No - we had thousands of brides registered with us prior to being on-line with this web site. We are temporarily adding only new registries and existing registries upon request to the on-line registry. ...top
8 - What will my personal information be used for?
All transactions that you initiate with Rob McIntosh china on this web site are strictly confidential. At no time will any of this information be sold or used for anything other than internal purposes, to fill your order and service your needs. We will not add your name to our mailing list unless you specifically request it. ...top
9 - Can I order an item that is not featured on the Rob McIntosh web site?
We do not feature every item we carry in our stores in our on-line catalog, but almost any item can be ordered on-line, via e-mail, if you know the details of the item you wish to purchase. We suggest that you Contact us to determine availability. ...top
10 - What do I do if I have a problem with my order?
Please Contact us at any time if you have questions or concerns about your order. Our service representatives will be happy to assist you. ...top
11 - Will I get confirmation of my order?
If you have provided us with your e-mail address, we will send you an e-mail confirming your order immediately after you place it and it is received by us. ...top
12 - How can I get on Rob McIntosh China's electronic mailing list?
Please check our Contact us page. At the bottom of this page, you will find a very simple form that you can fill out and return to us by e-mail for the addition of your name to our electronic mailing list. You may also remove your name from our mailing list at any time. ...top
